Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 14 days. We will gladly send out a replacement order or issue you a full refund.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us, and we will gladly send out a replacement order or issue a full refund.

 

Returns

We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 14 days after receiving it. To do so, kindly get in touch with us first elegantfindz@gmail.com  in order for us to process and send/email a return shipping label.

 

Lost or Stolen Packages

Elegantfindz is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Eleganfindz will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 -7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at elegantfindz@gmail.com.